Introduction

Rentium operates as a technology-driven platform facilitating equipment commerce between Owners and Customers in the construction industry. Our goal is to empower Users through tailored software solutions, using personal and business information to run our Platform and provide Services. This Privacy Policy outlines how Rentium collect, process, and disclose personal or business information. By accepting our Terms, you confirm your understanding of this Policy and how we utilise your information. This Policy applies to your use of our Services and the provision of personal information to us. Terms used here have the same meanings as defined in our Terms.

1. Personal Information Collected

We gather personal information across three categories: information you provide, data automatically collected through Service usage, and information obtained from third-party sources.

1.1 Personal Information Given

Account Information: When registering for an Account, we require personal details like your full name, email, phone number, password, and similar contact information.
Profile Information: To access specific features, additional profile data may be requested, including street addresses, phone numbers, driver’s license number, insurance details, profile pictures, employer, biography, and date of birth. Certain parts of this information, like profile photos and employer details, may be publicly visible on your profile page.
Equipment Information: We collect data about Equipment onboarded or transacted through the Services, including make, model, year, serial number, manufacturer specs, uploaded photos, pricing, availability, machine description, fuel level, odometer reading, technical indicators (e.g., check engine light), door and engine states, and GPS location.
Booking Information: Information provided for Equipment booking reservation requests, including Equipment type, booking duration, listing details, and serial number. For better fulfillment rates, we might use this data to generate rental leads on our marketplace, The Rental Board, and notify local Equipment Owners about the request.
Payment Information: Financial data provided during Account setup, Transaction processing, or other payment activities, processed and stored by third-party payment service providers. This includes payment card information like account number and security code.
Authentication Information: Requests for personal or business identifiers, including government-issued IDs, demographic details, social media account info, insurance details, and commercial documents for business verification purposes.
Communications: Information collected from interactions with Rentium or other Users through the Services, including communication content, feedback, and other provided information.

1.2 Personal Information Automatically Collected when Using or Accessing our Services

• Usage Data: Information automatically gathered during your interaction with the Rentium Platform or Storefronts, such as viewed content, searches, booking activities, and other actions within the Services.

• Location Information: Collection of approximate or precise location details, like city/town associated with your IP address or precise mobile device location if you opt-in. Users can control or disable location services on their mobile devices. Transactions may be restricted if location data is unavailable to prevent cross-jurisdictional bookings.

• Log Data: Automatic logging of information when using the Services, including details on usage patterns, IP address, session duration, visit frequency, device identifiers, hardware/software details, and the pages viewed or engaged with.

• Transactional Information: Collection of data beyond provided Booking Information, encompassing details about Transactions facilitated through the Services, such as date, time, charged amounts, Equipment type, and related Transaction specifics.

• Commercial Information: Tracking of user purchasing behaviour, considered or completed purchases, or spending patterns related to Services.

• Financial & Credit Information: Automatic generation and collection of financial and credit profiles based on interactions with the Services, including Transaction history, total spend, third-party payment lender approvals, Equipment damage claims, collection actions, and outstanding balances.

• Cookies & Similar Technology: Placement of small data files like cookies or pixel tags on devices when accessing Services, used for various purposes in collaboration with associated applications or browsers.

1.3 Personal Information from Third-Party Sources

We collect personal data through consent or as allowed by law from various third-party sources:

Third-Party Payment Providers: Information received from third-party payment processors when making electronic payments through Rentium or its affiliates.
Third-Party Data Providers: Personal data obtained from third-party companies that gather and aggregate data from multiple sources, including consumer direct inputs, devices, public records, news sources, and data brokers.
Financial Institutions: Personal data obtained from financial service providers, with user consent, including banks, mortgage lenders, financial advisors, and insurance companies.
Insurance Companies: Collection of personal and business data from insurance firms collaborating with Rentium to offer products through its Services.
Public Records: Acquisition of personal data from publicly accessible government records and legal suppliers, covering real property ownership, court filings, support payments, and governmental sanctions lists.

How Rentium Uses Your Personal Information:

Providing Services: Enabling access and use of Rentium Services, monitoring activities, sending service-related messages, processing Transactions, personalizing user experiences, facilitating communications among Users, and handling Financial and Credit Information.
Improving Services: Analysing and enhancing Services, researching new products, evaluating User demographics, refining customer service, and auditing product and service utilization.
Marketing Communications: Sending Rentium-related marketing messages, allowing opt-out preferences.
Ensuring Security and Compliance: Identity verification, dispute resolution, fraud detection and prevention, law enforcement compliance, maintaining IT infrastructure, conducting investigations, and complying with legal obligations.
Creating Anonymous Data: Generating aggregated or de-identified data from personal information for analysis and lawful business purposes.
With Consent: Processing personal information based on specific consent given or as stated in this Privacy Policy.

These purposes outline Rentium's use, storage, and processing of personal information, providing, improving, and securing Services, adhering to legal requirements, and generating anonymised data for lawful business use.

1.4 How Rentium Discloses Your Personal Information

Rentium may share the personal and business data it collects for various business purposes, including:

Public Information: Owner's public listing pages display basic details like User/business name, logo/photo, Equipment location, listing description, availability, and Transaction-related information. Some aggregated demand data might be shown, and public profiles can appear in search engine results.
Owner Due Diligence: When Customers send booking requests, they consent to provide relevant information to Owners for their review, such as Account, Profile, Authentication, Usage, Transactional, and Commercial Information. Owners agree to keep this disclosed data confidential and solely use it for Transaction purposes.
Service Providers: Sharing information with vendors and service providers engaged in payment processing, Services operation, and customer support (e.g., web hosting, analytics, email delivery, marketing, insurance, claims administration). Rentium utilises third-party services like CS-Cart, Stripe, Google and Facebook, with links to their respective policies provided for further details.
Professional Advisors: Disclosure to professional advisors like lawyers, bankers, auditors, and insurers, as needed for the services they provide to Rentium.
Business Transfers: Possible sharing or transfer of business or assets, including personal information, in connection with corporate transactions like mergers, acquisitions, or bankruptcy proceedings.
Legal Requests and Protection: Disclosure to authorities, law enforcement, or third parties as required by law, legal processes, or to address safety concerns, respond to legal claims, investigations, or activities that might pose legal liability.

These disclosures are made to fulfill business functions, ensure secure interactions, and comply with legal obligations.

1.5 Your Preferences & Choices

To manage your communication preferences:

For marketing emails, use the opt-out or unsubscribe links in the email footer. Service-related emails will continue.
To stop marketing text messages, reply STOP to our message or follow the instructions provided.

To review and update information:

For account closure and personal data deletion:

Email [email protected] to request account closure and deletion of personal data. Note that certain information might be retained for legal compliance, fraud prevention, fee collection, dispute resolution, investigations, or other lawful purposes.

Concerning targeted advertising:

We may collaborate with companies not covered by the opt-out links provided. Mobile device settings may limit ad tracking using Google Advertising ID or Apple ID for Advertising linked to your device.

Choosing not to share personal information:

If required by law or for service provision, failure to provide requested personal information might limit our ability to offer Services. We'll specify necessary information during collection.

Security measures:

We employ technical, physical, and organisational safeguards to protect information against unauthorised access, alteration, or destruction. However, no method of data transmission or storage is entirely secure, and we cannot guarantee 100% security for your transmitted or stored information.

1.6 Important Information

This section provides additional vital privacy details regarding your use of our Services:

Cross-Border Transfer:

Our Services operate from Australia. Your information may be processed, stored, and utilised in countries where we operate, which may have different data protection rules than your own. This data might be subject to access requests from authorities in those regions as per their laws.

Sensitive Information:

Avoid disclosing sensitive information (e.g., Tax file numbers, passports, racial or health-related data) unless specifically requested by us through the Services or otherwise.

Children’s Privacy:

Our Services are not intended for individuals under 18. We do not knowingly collect information from users under 18. Parents or guardians of such minors can contact us to delete the provided information or close an account.

Signed In:

If you sign in using an email and password, your session will expire after 30 days. For security, sign out and clear Cookies on public/shared computers after use.

Translations:

In case of any discrepancies between versions of this Privacy Policy in different languages, the English version prevails.

Changes to this Privacy Policy:

We may update this Privacy Policy. Check the “Last Revised” date to know when changes were made. Your continued use of the Services after revisions means acceptance of the updated Privacy Policy. If you disagree with the changes, contact us to close your Account and abide by the prior version of the Privacy Policy.

Contact:

For questions or comments about privacy matters, contact us at [email protected]. We appreciate your use of Rentium!